Battery Technical Issues Archive

[cstone1991]

First off I have the V-kit Deluxe. The problem I am having is that whenever there is any wind at all my battery activates and keeps the atomizer burning. I'm talking even just a light breeze. And it seems as though the cut-off doesn't stop if the LED from staying lit as long as it is in the wind. This has killed both of my atomizers, is this a common problem or is it maybe just bad sensors on my batteries? I know that in strong wind it is normal for it to be activated but I have seen it stay lit on mine for well over 10 seconds and the cut-off never shut it off and I can hear the atomizer hissing the whole time. I am pretty sure this is a battery and not an atomizer problem although both are somewhat involved.

Here's what I have tried:
1. Cover the LED with my hand when in the wind
2. Cover the air holes
3. I tried to reset the sensors but I don't know if it actually reset them. (should it flash or anything?)

Thanks everyone for your help on this issue back on the 8th! And sorry it took so long for me to come back with a resolution.

Here is where things stand. I am back to exclusively vaping now, I ordered a Magma with some manual batteries and absolutely love it! After receiving my Magma I got a response from CS (I had emailed them about a week before) They told me that because of a switch in CS systems my trouble ticket got lost in the shuffle and asked how they could help. I explained the issue I was having and the next email I got said that I would be receiving 2 new batteries at no cost. I have since been using both the Volcano and the Magma. With the new tech batteries I once again love the Volcano, if it just had better battery life it would probably be the perfect device for me. Now the only problem I am having is how to keep enough Juice around, and what flavors to get next

[geekdgirl]

That's great to hear...I know it's frustrating when there are problems with equipment, but customer service is always ready and willing to take care of things. I'm so glad your problem was resolved and you're happy again...

[cstone1991]

I just couldn't believe that they sent out new batteries to me after just 3 emails (and that's including the one that got lost in their system switch!) Customer Service has always been great and that's exactly why I will continue to buy accessories only from Volcano even though I have seen some of them a little bit less expensive elsewhere.

If anyone else has issues with batteries being too sensitive to wind just give CS a call or email and they will take care of you. I have heard of the new batteries being hard to draw on, but I personally prefer the little bit of extra sucking power to activate them.