Can't believe this

[jake]

Ok so I've gotten my first 2 shipments fine with the same address but this time it was forwarded elsewhere? Whats wrong here. Also I'm dissatisfied that whenever I call the phone number given I'm always given right to the machine.

Scheduled for Delivery: Friday, August 06, 2010
Class: Priority Mail®
Service(s): Delivery Confirmation™
Status: Forwarded

Your item was forwarded to a different address at 8:41 am on August 06, 2010 in GLEN ROCK, PA 17327. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect. Information, if available, is updated periodically throughout the day. Please check again later.



Track and Confirm

Enter Label/Receipt Number.

Enter Label / Receipt Number.




Detailed Results:

Bullet Forwarded, August 06, 2010, 8:41 am, GLEN ROCK, PA
Bullet Missent, August 06, 2010, 8:41 am
Bullet Arrival at Post Office, August 06, 2010, 8:41 am, GLEN ROCK, PA 17327
Bullet Processed through Sort Facility, August 06, 2010, 2:35 am, HARRISBURG, PA 17107
Bullet Processed through Sort Facility, August 03, 2010, 8:39 pm, HONOLULU, HI 96820
Bullet Electronic Shipping Info Received, August 02, 2010

If this isn't corrected shortly I may just go back to analogs....

[geekdgirl]

I can understand why you're upset. It's frustrating to wait. I've had the post office "accidentally" send thing the wrong place also. They still made it to me. Unfortunately, it's usually the USPS that's making the mistake. I know that the CS hours are a little different because they are on HI time and that people often have the leave a message and get the call back...from what I know, they are very good about returning calls so long as there is a number in the message. Hang in there!

[Old Hippie]

Yea dude its frustating ..but itll just be that much better when ya get it...sounds like a 1 time screwup..but it doesnt help...maybe itll find ya quickly..i personally have better luck with fed ex..buts everyone different..hell i know I am..theyre not even sure if 100 per cent human..maybe the missing link lol Relax if ya can:) i can understand the frustration..but ive Killed many a brain cell with wasted frustration Peace Dude Good luck

[jake]

Yea thank you and I was just curious if anyone else has had any similar issues. Yea I just hope they come through with it tomorrow.

[Old Hippie]

yea man alotta people have issues with USPS...and even Fed Ex but i think the percentage is prolly pretty low..but man anytime ya need anything their are like tons a of nice people in here to help ya...some of actually have working brains ..well most em do lol..naww really anything ya need these peeps will help Peace Dude

[Spliner]

Wow.. never had that happen before. I'm sure it'll get to you, and if not Volcano will re-ship it.

Spliner

[Eagle]

Also I'm dissatisfied that whenever I call the phone number given I'm always given right to the machine.

the time difference always gets people. the good thing is they call back unlike some other customer service I have dealt with. They are quick and curious, and knowledgeable when the call back

[willbeein2003]

I would say blame the mail. I ordered two things from K-mart last week on the same day. They were shipped in two seperate boxes on the same day. One was delivered on Tuesday. I am still waiting for the other one! Please realize that they were both mailed from the same state I live in. So, please don't blame Volcano - they ship quickly and are usually very good with customer service.

[Arclight]

Yea, that is the good ol USPS. I have had that happen with an order from DIYFlavorshack. Terrible to have to wait.

[davej]

The USPS tracking system was never actually designed to 'track' anything enroute. It was designed from the ground up to be a delivery confirmation system. Meaning it was only supposed to be accurate in that it could tell you when a item had been delivered.

Unlike UPS and Fedex, who designed their systems to tell them where every single piece they handle is at any point in time.

USPS tracking is, to but it kindly, buggy as hell.

For example, on every single order I've ever placed with Tasty Vapor, USPS reports my package available for pickup at the post office in Los Angeles within 24 hours of the package being received by them.

First time this happened, it freaked me out, I called Tasty Vapor to find out why they sent my stuff to LA instead of to my address. That's how I found out that not only was it a glitch in the USPS system, it happened to a very large percentage of their customers.

In short, till you have it in your hands, USPS tracking is pretty much useless, if not downright wrong!