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help?

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help?

Postby jvjordan » Mon Dec 26, 2011 3:35 pm

Order Date: December 24, 2011

it is now monday the 26 and my product hasnt even passed processing yet :/ if i orderd it on the 24 shouldnt i hvae been good for holiday shipping?
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Re: help?

Postby Artist Boy » Mon Dec 26, 2011 3:50 pm

What time on the 24th? USPS or FedEx?
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Re: help?

Postby LeesaRN » Mon Dec 26, 2011 3:56 pm

jvjordan wrote:Order Date: December 24, 2011

it is now monday the 26 and my product hasnt even passed processing yet :/ if i orderd it on the 24 shouldnt i hvae been good for holiday shipping?

the 24th was Christmas Eve, and a Saturday. Volcano is closed on Sunday and it was Christmas Day, and they did announce they would be closed today, Monday, as well.
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Re: help?

Postby jvjordan » Mon Dec 26, 2011 3:58 pm

Your Order #100128416 (placed on December 24, 2011 11:50:05 AM HST)
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Re: help?

Postby jvjordan » Mon Dec 26, 2011 3:59 pm

fedex
/5char
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Re: help?

Postby LeesaRN » Mon Dec 26, 2011 4:00 pm

Shipping Time Deadlines:
USPS- The cut off time to make sure you get your order via USPS before Christmas is 12-16-11 by 10am HST, orders after that may not make there before the holiday.
Fe Ex- The cut off time to make sure you get your order via Fed Ex before Christmas is 12-21-11 by 10am HST, orders after that may not make there before the holiday.
Fed Ex also states that they are not open on Monday the 26th of Dec. so orders placed on the 23rd will not be delivered till Weds. the 28th or Thurs. the 29th. This also applies for the following week as Fed Ex will not be open on the 2nd of Jan 2012 so orders placed on Dec 30th will not be delivered till the following Weds or Thurs.
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Re: help?

Postby Artist Boy » Mon Dec 26, 2011 4:04 pm

Fed Ex does not ship on Sat. so it did not ship that day. Sunday the company is closed as there is not shipping for any service, and today the company is closed to observe the holiday.

Your order will be processed and shipped tomorrow.
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