Ah-mazing service!

[m0stlyharml3ss]

I ordered my magma starter kit along with a couple extras on the first. Waited a few days and saw it still hadn't shipped so I sent in a ticket. Got a response right away saying my order had been missed due to a move and was credited some points for the inconvenience while my package was sent on it's way. I honestly would have been just as happy to just get an apology and have it shipped but you guys ROCK and now I can get my next bottle of liquid at half price.

[Shadow Rhelm]

I am very pleased we were able to get you squared away quickly. I am sorry for the hiccup. Moving the entire company to a new warehouse has proved to be quite the chore. If you need anything else please do not hesitate to let us know.

[ikrolf]

I too have been waiting a few days for my order to be listed as "shipped". Is it possible my order was also lost in the move? Mama always told me patience was a virtue, but I want my Inferno! If I don't see any movement by tomorrow,I'll send in a ticket too. I have no dobt the CS will be awesome, as always.

[webfloater2.0]

customer service like that is what keeps me a loyal volcanite

[MGH1980]

I too have been waiting a few days for my order to be listed as "shipped". Is it possible my order was also lost in the move? Mama always told me patience was a virtue, but I want my Inferno! If I don't see any movement by tomorrow,I'll send in a ticket too. I have no dobt the CS will be awesome, as always.

I think it's a different issue for you AB posted this recently.

We are currently experiencing an interuption in internet service at our shipping center and are unable to process shipments at this time. This is also effecting our phone CS. We have the CS lines transferred to another line but that only gives us one phone to handle all calls.

We are awaiting technicians to arrive and fix the problem and will resume shipping as soon as we have resolved the internet issue. We apologize for any inconvenience and thank you for your patience and understanding. Please check back on our home page for future status updates.

But I don't work for them so i could be wrong. Just hopeing to shed some light on it for you. ^_^