Missing a juice in last order
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Missing a juice in last order
by Sky Davis » Mon Feb 06, 2012 4:26 pm
Aloha all,
wasn't sure where exactly to put this. anyway, I received my order today, but to my dismay found that my 30ml tobacco pure wasn't in the package. I've put in a ticket to CS, but my question to YOU nice folks would be this: can I start vaping my other juices? or will they want my entire order returned as proof that I didn't receive one juice? Silly question,
I know, but this is the first time it's happened to me. Thanks in advance for any time you spent reading/answering this 
wasn't sure where exactly to put this. anyway, I received my order today, but to my dismay found that my 30ml tobacco pure wasn't in the package. I've put in a ticket to CS, but my question to YOU nice folks would be this: can I start vaping my other juices? or will they want my entire order returned as proof that I didn't receive one juice? Silly question,
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Sky Davis - Volcano Menehune
- Posts: 13
- Joined: Fri Feb 03, 2012 2:17 am
- Location: York, PA
Re: Missing a juice in last order
by Shadow Rhelm » Mon Feb 06, 2012 6:17 pm
Hello Sky
I am sorry to hear that happened. You can begin using your other items with out issue. We will not require you to send it all back. You will be good to go soon
I am sorry to hear that happened. You can begin using your other items with out issue. We will not require you to send it all back. You will be good to go soon
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Shadow Rhelm - Customer Service Manager
- Posts: 719
- Joined: Thu Sep 02, 2010 2:09 pm
- Location: Louisiana
Re: Missing a juice in last order
by Sky Davis » Mon Feb 06, 2012 6:28 pm
Awesome! Thanks so much for the quick reply, Shadow! Volcano customer service is the BOMB, much like this delicious bonzai banana 
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Sky Davis - Volcano Menehune
- Posts: 13
- Joined: Fri Feb 03, 2012 2:17 am
- Location: York, PA
Re: Missing a juice in last order
by Shadow Rhelm » Mon Feb 06, 2012 6:33 pm
It is my pleasure. I am happy you feel you are being taken care of
You are in good hands. 
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Shadow Rhelm - Customer Service Manager
- Posts: 719
- Joined: Thu Sep 02, 2010 2:09 pm
- Location: Louisiana
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