My shipping problem has been resolved, good job volcano!

[VaperAL]

After lovely fedex lost my package, volcano was able to resolve this issue and send out my replacement kit in ONE business day. Thank you volcano! keep up the good work.

[geekdgirl]

Awesome!!! Glad to hear this has been resolved...

[Shadow Rhelm]

Glad to hear we were able to get this all situated for you.

[~Mary23]

Yay! CS rocks

[kylereu]

After lovely fedex lost my package, volcano was able to resolve this issue and send out my replacement kit in ONE business day. Thank you volcano! keep up the good work.

See that is why I love this place, they go way beyond what any other company has ever done for me. I ordered a nice size order on Wednesday night Michigan time, and they blew me away when it came in the mail this morning! Woot Go Volcano!

[VaperAL]

Update on my shipping nightmare : My "LOST" package from fedex arrived at my doorstep this morning!!! That is the last thing I expected! Fedex had no idea where my package was then it magically appeared on my doorstep this morning, crazy.


I felt pretty bad, considering volcano already sent out my replacement package last night, because they called fedex and fedex themselves verified they lost my package.

So to make a long story short i called volcano CS and informed them that it arrived, and they contacted fedex to have the package they shipped last night be returned before it arrived to my house.

Because they handled me so well i ordered another inferno kit last night, i will prolly use it as my traveling kit or backup.