Support Ticket still shows open ?

by **bradd** » Fri Dec 30, 2011 4:52 pm

Any reason why a ticket through the help desk would stay open after the issue has been resolved and have notified them of that ?

Anyone know why some of my past orders say reorder and some do not when i look at them through the store at ' my orders ' ?

by **LilKCCeleb** » Fri Dec 30, 2011 4:55 pm

On the second part I think it's because some items are oos or no longer available. It says it on all of mine when I ordered cartridges

by **Artist Boy** » Fri Dec 30, 2011 5:03 pm

On the support ticket what department does it say it is in?

by **bradd** » Fri Dec 30, 2011 5:08 pm

RMA i think i might have to open a new ticket so they see it ?

by **Artist Boy** » Fri Dec 30, 2011 5:27 pm

Yes RMA is a "No response" department. It should have been stated in the last response you got from CS before it was transferred over to the RMA department.

I am not sure how the RMA goes about their open tickets that are resolved. CS might be able to answer that better for ya or get you to the person that would know the answer better.

by **bradd** » Sun Jan 01, 2012 1:12 pm

LilKCCeleb wrote:On the second part I think it's because some items are oos or no longer available. It says it on all of mine when I ordered cartridges

you are correct just checked and there are now oos items in my last few orders ..............a big thx !

by **bradd** » Sun Jan 01, 2012 1:14 pm

Artist Boy wrote:Yes RMA is a "No response" department. It should have been stated in the last response you got from CS before it was transferred over to the RMA department.

I am not sure how the RMA goes about their open tickets that are resolved. CS might be able to answer that better for ya or get you to the person that would know the answer better.

thank -you AB contacted customer sevice by opening a new ticket and old ticket now closed !